A WhatsApp assistant for workshops that answers in seconds, quotes with your exact prices and books appointments, and that, when it isn't sure, hands the case to a person instead of making things up.
Most "AI chatbots" share the same flaw: they sound confident even when they're wrong. In a workshop, that's not a minor detail, it's a client who shows up expecting to pay what the bot promised and a mechanic who has to explain why the real price is different.
That's why the assistant that runs a workshop isn't a chatbot. It's a digital employee with one non-negotiable rule: it never states a price that doesn't come from your catalog.
Before: you're under a car and WhatsApp buzzes. You can't get to it. By the time you come out, the client has already messaged another workshop. The sale is gone over an hour's delay.
The obvious answer, "I'll put a bot to answer", solves speed and creates a worse problem: a bot that improvises prices, invents availability and promises delivery times no one can meet. Speed without accuracy isn't an improvement; it's a faster risk.
It answers in seconds, all day. The client doesn't wait for you to come out from under the car.
It quotes with your exact prices. It doesn't estimate or round: it takes the service price straight from your catalog. If the service isn't there, it doesn't guess, it says so and offers to hand you off to a person.
It books and follows up. It reserves the appointment against real availability and messages the "let me think about it" client again so they don't go cold on their own.
And when something is beyond its scope, it hands it to you. A complaint, a payment, an odd case: it doesn't handle it blindly. It passes it to a person with a summary.
Three mechanisms, in plain terms:
It verifies every price before sending it. Each amount the assistant is about to state is checked against the real output of your tools. If it mentions a figure that didn't come from the catalog, the message isn't sent: it's stopped. (An invented price isn't a "minor error" to fix later, it's blocked before it goes out.)
Anything doubtful goes through a person. When the assistant isn't confident enough, the message doesn't go straight to the client: it sits in a queue for someone at the workshop to approve, edit or discard. You decide how much autonomy to give it.
Its reliability is measured, not assumed. Before the assistant is put in front of a client, it's tested against a set of real cases from the workshop over and over. If it fails even once on a case, it doesn't ship. It's not "seems to work": it's a number you can check.
It's not magic and it doesn't replace your people. It takes off your plate the part that's costing you clients today: the reply that doesn't come in time and the quote you type out by hand ten times a day.
If you recover three clients a month who used to leave because you didn't answer, the assistant has already paid for itself. And it does that without risking the one thing you can't recover: a client trusting the price you gave them.
As with any system we set up, it doesn't start with the tool, it starts with an honest diagnosis of where you're losing clients today. Ada tells you exactly that, without selling you anything you don't need.
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